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TITLE
AppleShare IP 6.3: A Printer Can't Be Found
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Article ID:
Created:
Modified:
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60609
10/13/99
7/11/00
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TOPIC
DISCUSSION
When a printer attached to a queue can't be found on the network, an alert icon appears next to the printer name in the Queue Monitor window. Take the following steps:
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If the printer is not printing a document, turn the printer off and then on again. Check the name of the printer on the startup page.
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If someone has changed the printer's name, rename it or attach the printer again under its new name. For information on renaming, see the documentation that came with your printer.
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If you're printing over TCP/IP, make sure that the attached printer supports the LPD protocol (also referred to as LPR). See the documentation that came with your printer.
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If you're printing over TCP/IP, check the printer's network connection using a "pinging" utility.
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After checking the above, try reattaching the printer to the queue.
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