This article provides troubleshooting information for AppleShare IP 6.3.

• Make sure the user is printing to a print server queue. Print queues are listed in the Chooser (for AppleTalk connections), the printer-selecting software (for Windows users), and the Desktop Printer Utility (for TCP/IP connections).
• Check the print server log for errors.
• Verify that the disk on which the print server stores jobs is not full.
• Make sure that Enable Queuing is selected, and that AppleTalk and TCP/IP printing are enabled for the queue.
• If users are trying to print to a queue that contains an older printer, check the print queue settings to make sure "Allow binary data" is not selected.
• If only Windows clients can't print, make sure the LPR/LPD settings in the Windows printing utility are correct. Also make sure the IP address and queue name are entered properly. The queue name is case-sensitive; however, the Windows client may show the name in all caps.
• If you've limited who can print to a queue, make sure that the user has been given printing access and that the printer driver installed on his or her computer allows secure printing. (The Desktop Printer Utility, for example, does not allow secure printing.) Make sure the user types the user name and password you've assigned (check the File Sharing control panel on the user's computer). Check the Security menu in the Print dialog box to see if a different name has been saved as default.
• If users are trying to print to a queue over TCP/IP, make sure printing over TCP/IP is enabled in the Protocol panel of the Print Server Settings window. Also, make sure that the server's TCP/IP settings are correct.
• If users are trying to print over TCP/IP and they've entered the DNS name of the print server into their TCP/IP utility, DNS may not be working. Try entering the IP address instead. Make sure the queue name does not include any spaces and case is correct.
• If only one person has reported problems printing, see if you can print from another user's computer. If you can, there may be problems with the first user's TCP/IP or AppleTalk settings. If multiple users cannot print, check whether the users have other file sharing or TCP/IP services available. If not, there may be a problem with your network.
• On the user's computer, try printing from another application. The problem may be related to the application or document.
• Try printing directly to the printer, or to a different printer or queue.
• If the print server's queues aren't listed in the Chooser or other printer-selecting software, check your network connections. Refer to the documentation for your networking hardware and software to answer any questions about setting up and solving problems with the network.