This article provides troubleshooting information for AppleShare IP 6.3.

• Make sure that the Web server is turned on.
• Make sure that the correct folder is selected as the default Web folder. Make sure that the correct HTML file is selected as the default document page.
• For the default Web folder, make sure that Read Only access privileges are assigned to the Everyone category.
• Verify that users' computers are configured correctly for TCP. Check each user's TCP/IP control panel. If there doesn't appear to be a problem with the TCP/IP settings, use a "pinging" utility that allows you to check network connections.
• Verify that the problem is not a DNS problem by trying to connect with the IP address of the Web server instead of its DNS name.
• Make sure users are entering the correct URL to connect to the Web server.
• Make sure your DNS server's entry for the Web server's IP address and domain name are correct.
• If you have set up multiple Web sites, make sure you have configured the Multi Domain Settings file correctly and performed any other necessary steps.
• If your Web site is restricted to specific users, make sure those users have access privileges to your Web site.
• Make sure your Web site is available on the Internet.
• If users see a Java error and use Internet Explorer, tell them to make sure that Java Virtual Machine is selected in the Java section of the Internet Explorer Preferences window.