TITLE
    Mac OS 9: Missing Apple Menu Items Could Be Due to Damaged Preferences
Article ID:
Created:
Modified: 		60762
11/16/00
12/1/00
TOPIC

    A damaged Apple Menu Options Prefs file can cause unexpected Apple menu behavior, such as recent items no longer being listed.

DISCUSSION

    Symptom
    • The Recent Applications, Recent Documents, and Recent Servers folders in the Apple menu are empty, despite items being recently accessed.
    • When you open the Apple Menu Options control panel an alert box with this error message appears:

      "There has been an error opening the preferences file. As a result Apple Menu options can not launch."

    Products affected
    • Mac OS 9.x

    Solution

    Drag the Apple Menu Options Prefs file located in the Preferences folder of the active System Folder to the Trash.

Document Information
Product Area: Mac OS System Software
Category: Mac OS 9.0
Sub Category: Troubleshooting
Keywords: kmos90

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