TITLE
    Macintosh: Troubleshooting ID=15 Segment Loader Error
Article ID:
Created:
Modified: 		7672
7/1/91
8/23/91
TOPIC



    I have frequent system errors on a Macintosh II with internal CMS hard disk
    running Quark Xpress 3.0, Illustrator 1.9.x, and Aldus Freehand. The most
    frequent and consistent error is a System Error ID=15 (Segment Loader
    Error). It most frequently occurs when launching Quark Xpress by
    double-clicking a Quark document, although it has happened while opening
    documents from Illustrator and Freehand. Most of the time, launching the
    application using the "Open" command seems to work okay.

DISCUSSION


    It sounds like a software problem. What other files are in the System
    Folder? Try removing any added INITs (screen dimmers, sounds, mail, menu
    clocks, and the like). It may be that their software is fine, but when you
    combine this particular version of the system software with this particular
    version of Xpress you get a bomb. Make sure you are using a simple System
    Folder and the current versions of all the software.

    Whenever you are troubleshooting a problem, always try to eliminate as many
    variables as possible. This would include eliminating third party hardware as
    well as any INITs or third party software that could affect the system folder.

    Also, check with the software manufacturers for information on latest
    revisions, what version of the system should be used with what version of
    the application, and incompatibilities.

    If problems continue after all software situations have been explored, look
    at hardware, particularly memory or memory management. The problem could
    be with RAM or the logic board.



Document Information
Product Area: Computers
Category: Troubleshooting
Sub Category: General Topics

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