TITLE
    LaserWriter: Troubleshooting Print Jobs That Don't Print
Article ID:
Created:
Modified:
9567
1/17/92
2/8/99

TOPIC

    I am printing from a Macintosh on a network to a LaserWriter with Background Printing turned on. Intermittently, when I send a print job to the printer, it doesn't print. If I reselect the LaserWriter in the Chooser, the job prints.


DISCUSSION

    Here are some troubleshooting tips to help you locate the problem:
    • Check the network for proper termination.
    • Check the equipment and network for frayed or damaged wires and cables.
    • If other Macintosh computers on the network are not having these printing problems, move your Macintosh to one of these known-good locations and try printing from there. If you still have the same problem, it's likely to be associated with your Macintosh.
    • If other Macintosh computers on the network are having the same problem, try to eliminate the network as the source first. Connect the LaserWriter directly to a Macintosh (other than yours) and try printing from there.
    • If the problem persists, troubleshoot your LaserWriter.
    • If the problem is corrected, troubleshoot your network.
    • If you are using a non-LocalTalk LaserWriter, such as the LaserWriter Select 310, make sure AppleTalk is turned off in the chooser. Also make sure that you are using a peripheral-8 cable (M0197LL/B) and not a LocalTalk or PhoneNet connetor.
    • When using a serial LaserWriter check the chooser and verify that the proper port is selected.

Document Information
Product Area: Printers
Category: LaserWriters
Sub Category: General Topics

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