This article has been created to direct customers to technical support for Apple Scanners.

• Apple Scanner
• Apple OneScanner
• Apple Color OneScanner (1200/30 and 600/27)

Tech Info Library and Tech Info Library Archives:

You can find technical information on all Scanner models in the knowledgebase by Browsing or Searching . There are over 14,000 frequently updated technical articles. The Tech Info Library Archive contains knowledgebase articles covering products eight years or older. Archived articles are not updated.

There is a seperate category in the knowledgebase for Scanner Software. Use the following link to browse this group of articles: Scanner Software

Where to Find Original Scanner Software
This information can be found in the article number 60006: " Software Fulfillment Options ". This software is only available through Software Fulfillment and cannot be downloaded from Apple Support Web sites.

Where to Find Drivers for Apple Scanners
Drivers for Apple scanners can be found on the Apple Software Update Web page at http://www.apple.com/swupdates . The latest version of the driver is 4.3, use scanner as the search word to locate the 4.3 version for download.

Note: The current version of the Apple Scanner driver (v4.3) is not compatible with the original black and white Apple Scanner. Apple Scanner 4.3 requires Ofoto v2.0.1 or later, and Apple Color OneScanner software v2.0 or later. The original Apple Scanner uses Applescan 1.0.2 or Hyperscan 2.0.1.

Customers who attempt to use Scanner 4.3 with the original Apple Scanner may have the scanner extension X'ed out at startup and be unable to communicate with the scanner.

Customers who wish to use the original Apple Scanner with a Power Macintosh G3 (Blue and White) and the Apple SCSI card should use Scanner v4.2.

Tech Exchange - Discussion Forum
If you have searched the Tech Info Library and Software Updates and you are still unable to find an answer to your Apple Scanner related question please visit the Imaging Discussion Forum. You can use the search option to search for discussions relating to your question, or you can browse through the existing posts. Finally, if you have exhausted all other options please post your question. If you are new to the Discussion Forum there is a Help document available at the top of every page called " How to Use ".

Key issues and support information regarding Scanner Products:
The following articles have been identified as providing relevant support information for Apple Scanners:

Article 17997: " Apple Scanner: Frequently Asked Questions "
Article 22143: " Printers & Imaging: Frequently Asked Questions "
Archive Article 11094: " A ppl e Software: System 7.5.3 rev 2 Compatibility "
Article 16486: " Apple OneScanner: Connecting to PC w/o Accessory Kit "
Article 9961: " Ofoto for Windows: Description "

If you have tried all of the above Online options for solving your Apple Scanner related question and you still need help, please review the Support Options Web site.