TOPIC
This article directs customers to technical support and information for Apple Software that does not have a specific Product Support page.
DISCUSSION
For support and information on Older Macintosh Operating Systems please see Tech Info Library article: Article 26181 " Support for Older Macintosh Operating Systems ." Support for Mac OS 8.x can be found on the specific Product pages at " Apple Support - Software ". Choose the version or application from the "Select Other" menu. If you have looked at product support information in the resources listed below and have not found a resolution to your Software or Mac OS related issue, you may wish to proceed directly to the
Software Updates for Apple Software Applications: Software Updates can be downloaded from the Apple Support Web Site, Purchased from the Apple Store, Ordered online from Apple Support Related Fulfillment (SRF), or for old and discontinued products they can often be purchased from third party companies. Downloading Software Updates : Go to http://apple.com/swupdates . For more complete information on all software download options read the TIL article 14724 " Where to Find Apple Support " Apple Store: New releases of Software Applications that are not available as a free downloadable update can be purchased from the Apple Store. You may order directly from the Apple Store by calling 1-800-795-1000 in the United States. Or check out the Apple Store on the Web. Apple Support Related Fulfillment (SRF) - Read the TIL article 60006 " Software Fulfilment Options " This article will help to identify the recommended method of acquiring the most appropriate software for an Apple product. Apple Software Order Center : The Apple Order Center supports upgrades and updates for Apple and Claris branded software. For more upgrade, update and product information go to the Apple Product website at: http://www.apple.com/products/ Key issues and support information regarding Apple Software Products: Several articles in the Tech Info Library have been created from frequently asked questions: Article 18785: " Open Transport and PPP: Frequently Asked Questions " Use this Search for a selection of " Open Transport 1.1.1" Frequently Asked Questio ns Article 18052: " Apple Media Tool: v2.0 Frequently Asked Questions " Article 18909: " At Ease 3.0: Frequently Asked Question s " Article 20678: " At Ease 4.0: Frequently Asked Question s " Article 18217: " Apple Remote Access: Frequently Asked Questions " Other articles describe specific issues identified in Apple Software Application Products: Article 16145: A ppleShare: Platforms and & Mac OS Releases Supported This article details the supported platforms (see the following Note) and Mac OS releases for the AppleShare product line. Note : Supported means users can expect technical assistance from Apple and all issues will be prioritized along with all other development efforts. Article 30410: Open Transport 1.3 to 1.3.1 Update Information The Open Transport 1.3 to 1.3.1 Update application may be used with any Mac OS compatible computer and Mac OS 8.1. This article includes technical information about this update as well as where to find it. Article 32034: At Ease: Known Issue with Mac OS 8.5 At Ease is compatible with Mac OS 8.5. However, there is one issue that users should be aware of that is described in the article. Article 30862: ASIP 6.0: At Ease Web Plug-in Issues This article discusses known issues with At Ease Web Plug-in 5.0.1 on AppleShare IP (ASIP)6.0 servers. Tech Exchange - Discussion Forum If you have searched the Tech Info Library and Software Updates and you are still unable to find an answer to your Apple Software Application related question please visit the Tech Exchange Discussion Forum. The following categories are found in the Applications Discussion Forum .
You can use the search option to search for discussions relating to your question, or you can read through the existing posts. Finally, if you have exhausted all other options please post your question. If you are new to the Discussion Forum there is a Help document available at the top of every page called " How to Use ". The following categories are found in the Networking & Servers Discuss ion Forum .
You can use the search option to search for discussions relating to your question, or you can read through the existing posts. Finally, if you have exhausted all other options please post your question. If you are new to the Discussion Forum there is a Help document available at the top of every page called " How to Use ". If you have tried all of the above Online options for solving your Apple Software related question and you still need help, please review the Support Options web site. |
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| Document Information | |
| Product Area: | Apple Software |
| Category: | At Ease; Internet Connection; Language Kits & International SW |
| Sub Category: | General Topics |
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