TITLE
    AppleShare IP 5.0: Frequently Asked Questions - Mail Service
Article ID:
Created:
Modified: 		45040
8/3/97
9/29/97
TOPIC

    This Frequently Asked Questions (FAQ) document contains Mail Service AppleShare IP 5.0 question and answers.

    The questions in this article are:


      1. Can mail clients have accounts on the Mail server if the available network only supports AppleTalk?
      2. Can the Mail Server support TCP/IP and AppleTalk clients simultaneously?
      3. How can I troubleshoot mail delivery problems?
      4. How can I adjust the number of days the mail server will attempt to deliver mail before returning it to sender?
      5. Can a default SMTP mail server be set for mail forwarding instead of all hosts?
      6. What is the size limit of enclosures the mail server can handle?
      7. What do SMTP and POP connections mean?
      8. How can I activate e-mail for an entire group during the import, but keep the user name as the e-mail address?
      9. How do I set up an AppleShare IP mail server on separate Workgroup Servers using only one AppleShare IP serial number.
      10. Does installing the mail portion of AppleShare IP on a separate computer turn off Mac OS File Sharing?
      11. Other AppleShare IP 5.0 FAQ Documents

DISCUSSION

    1. Question: Can mail clients have accounts on the Mail server if the available network only supports AppleTalk?
    Answer: Yes. The bundled mail server can support AppleTalk clients. The Claris Emailer application has to be set for ClarisOffice service. The client will then select the Mail Server over AppleTalk.

    2. Question: Can the Mail Server support TCP/IP and AppleTalk clients simultaneously?
    Answer: Yes. The client software will have to be set up according to the protocol used. Claris Emailer from the client side can be used for AppleTalk access through the ClarisOffice service.

    3. Question: How can I troubleshoot mail delivery problems?
    Answer: Check the suggestions below.
    • Confirm that your network's router or Internet gateway allows incoming and/or outgoing SMTP mail delivery.
    • Confirm that you are setting up your mx record for recipient host correctly.
    • Confirm that port 25 for SMTP connections is enabled on the receiving mail server.

    4. Question: How can I adjust the number of days the mail server will attempt to deliver mail before returning it to sender?
    Answer: You can change the number of hours after which the Mail Server stops trying to deliver a mail message by following the steps below. By default it is set to 72 hours.
    1) Open the Mail Admin program.
    2) Choose Mail Server Settings from the Mail Admin program's Server menu
    3) Choose Mail Routing from the pop-up menu.
    4) Type a new number in the Current text box.
    5) Click Save.

    5. Question: Can a default SMTP mail server be set for mail forwarding instead of all hosts?
    Answer: Mail forwarding can be set for either a single User or an unknown mail server outside your network.

    6. Question: What is the size limit of enclosures the mail server can handle?
    Answer: The AppleShare IP 5.0 mail server does not limit the file size it sends or receives. The mail administrator can set the amount of hard disk space used by the mail database.

    7. Question: What do SMTP and POP connections mean?
    • SMTP (Simple Mail Transfer Protocol) is used by the mail client to send messages to a SMTP server as well as from one SMTP server to another SMTP server.
    • POP3 (Post Office Protocol) is used from a client to receive mail on the mail server.

    8. Question: How can I activate e-mail for an entire group during the import, but keep the user name as the e-mail address?
    Answer: Use a valid Internet name as the user account name. The Internet field can by left blank if the user name is a valid Internet name, that is, no spaces between first and last name. Use underlines or dots instead of spaces. The manual does not clearly indicate this, but it does list valid Internet alias characters, see page 87. Some e-mail clients will allow spaces but you have to put quotes around the name, other e-mail clients will not allow this.

    9. Questi on: How do I set up an AppleShare IP mail server on separate Workgroup Servers using only one AppleShare IP serial number.
    Answer: Please refer to Tech Info Article AppleShare IP 5.0 and Mail Forwarding for information on this question.

    10. Question: Does installing the mail portion of AppleShare IP on a separate computer turn off Mac OS File Sharing?
    Answer: The separate mail server has to use the AppleShare IP Users & Groups file and registry. These items are not compatible with Personal File Sharing. Therefore, you cannot use Personal File Sharing on a standalone AppleShare IP Mail server.

    11. Question: Other AppleShare IP 5.0 FAQ Documents

Document Information
Product Area: Apple Software; Communications-Networking
Category: AppleShare
Sub Category: AppleShare for Mac OS

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