This article has been created to direct customers to technical support for Apple's Imaging product: Printers

Please be aware that issues and solutions for Older System Software found in the Tech Info Library have often been solved in more recent releases of System Software. Therefore, it is recommended that you run the most recent system software on your Macintosh Computer. For support and information on Older Macintosh Operating Systems please see Tech Info Library article number 26181 .

If you have looked at product support information in the resources listed below and have not found a resolution to your Mac OS related issue, you may wish to proceed directly to the Tech Exchange Forum at http://discuss.info.apple.com/boards/imaging.nsf/by+Category?OpenView

Apple's Printer line included:
Dot Matrix Printer - ImageWriter
Ink Jet Printer - StyleWriter and Color StyleWriter
Laser Printers - LaserWriter , Color LaserWriter and Personal LaserWriter
A full list of these printers and technical specifications can be found in the Apple Spec Database online at http://www.info.apple.com/applespec.

They are also available by searching the Tech Info Library or the Tech Info Library Archive. To access Technical Specifications in the TIL include the keyword "specsht" in your search string.

About the Tech Info Library and Tech Info Library Archives:

You can find technical information on all Apple Printers in the Tech Info Library (TIL) by Searching the whole library or by Browsing a list of relevant articles. The TIL has over 14,000 technical articles and is updated daily. The Tech Info Library - Archive contains knowledgebase articles covering products eight years or older. Archived articles are not updated. If you cannot locate the information you need, you may need some help in building your search, please refer to the TIL article: TIL: How to Search for Articles on the World Wide Web . This article can be accessed at any time by clicking on the Help button on the TIL Navigation bar.

Software for Apple Printers :

Where to Find Original Software
One of the most frequently asked "Printer" questions relate to finding replacement disks for the original software. This information can be found in the Tech Info Library in TIL article number 60006 " Software Fulfillment Options ". Original software is only available through Software Fulfillment and cannot be downloaded from Apple Support website.

Where to Find Software Updates:
Software Updates for Apple Products can be found on the Apple Software Update web page at: http://www.apple.com/swupdates

Three TIL articles have been created to help customers identify and find the appropriate printer drivers and cables. If you are looking for a driver or cable for your printer, please refer to one of the following articles:

StyleWriter Printers: Print Drivers & Cable Matrix - Article number 30153
LaserWriter Printers: Mac OS Print Drivers & Cable Matrix - Article number 30154
Other Printers: Print Drivers & Cable Matrix - Article number 15372

For other Printer related software updates you can search the Software Updates Library Database or browse through the Printer Directories. You can browse the DOS-Windows, Printer Directories or the Macintosh, Printer Directories.

Key issues and support information regarding Apple Printers:
The following articles have been identified as providing relevant support information for Apple Printers:

Apple LaserWriter Printer Tips -TIL Article number 20032
Apple LaserWriter Printers: Frequently Asked Questions -TIL Archive Article number 18219
Apple StyleWriter Printers: Frequently Asked Questions -TIL Article number 18232
LaserWriter: Communication Mode Switch Setting Articles: TIL Article number 24318
LaserWriter Driver 4.2.2 for Windows 95 - TIL Article number 24439
Mac OS: Desktop Printing Troubleshooting - TIL Article number 24306
Printers & Imaging: Frequently Asked Questions -TIL Article number 22143
QuickDraw-Based Printers: Not Compatible With IBM PCs - TIL Archive Article number 9507

For more specific questions please search the Tech Info Library

Tech Exchange - Discussion Forum
If you have searched the Tech Info Library and Software Updates and you are still unable to find an answer to your Apple printer related question please visit the Imaging Discussion Forum and select the appropriate Printing Discussion Category . You can use the search option to search for discussions relating to your question, or you can read through the existing posts. Finally, if you have exhausted all other options please post your question. If you are new to the Discussion Forum there is a Help document available at the top of every page called " How to Use ".

If you have tried all of the above Online options for solving your Printer related question and you still need help, please review the Support Options web site.